Refund policy

Return and Refund Policy

As our items are predominantly vintage, pre-loved and one-of-a-kind, please read the following policy carefully before purchasing.

Returns

We accept eligible return requests within 14 days of delivery.

Return requests must be submitted either:

through the return request option available in your Shopify customer account, or
by emailing us at we.eat.vintage@gmail.com

Please do not send an item back until a return request has been submitted and return instructions have been provided.

Items returned without prior communication, an approved return request, or the required return information/documentation may not be accepted.

Customers are responsible for arranging and paying for return postage for change-of-mind, sizing or fit-related returns.

We recommend using a tracked postage service, as we cannot be responsible for returned parcels that are lost in transit.

Approved returns should be sent to:

PO BOX 69, Unanderra, NSW, 2526

Return Conditions

To be eligible for a return, the item must be returned in the same condition in which it was received and must not have been worn, washed, altered or damaged after purchase.

Any tags or other components supplied with the item must also be returned where applicable.

Vintage and Pre-Loved Condition

Please keep in mind that many of our items are vintage or pre-loved and may show signs of previous wear.

We carefully inspect our items and aim to clearly photograph and describe any noticeable flaws, damage, marks, wear or other condition issues in the product listing.

Please review all listing photos, descriptions and available measurements carefully before purchasing.

A condition issue that was clearly photographed or disclosed in the listing would generally not be considered an undisclosed fault.

Damaged, Faulty or Incorrect Items

Please inspect your order when it arrives.

If you believe you have received an item that is faulty, significantly different from its description, or the incorrect item, please submit a return request through Shopify or email we.eat.vintage@gmail.com as soon as possible.

Please include your order details and clear photographs of the issue where applicable.

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law.

Refunds

Once your approved return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be processed back to your original payment method.

Please allow additional time for your bank or payment provider to process the refund once it has been issued.

Original shipping charges and return postage costs are generally not refundable for change-of-mind, sizing or fit-related returns.

Exchanges

We do not offer exchanges.

As our stock consists largely of unique, one-of-a-kind pieces, we are generally unable to provide an identical replacement in another size, colour or style.

If you would like something different, you may return an eligible item in accordance with this policy and place a new order separately.

Order Cancellations

Orders may be cancelled through the available Shopify cancellation process within 15 minutes of placing the order, provided the order has not already been fulfilled.

After the 15-minute cancellation window has passed, please email we.eat.vintage@gmail.com as soon as possible.

We cannot guarantee that an order can be cancelled once processing has begun.

Return Shipping

For eligible change-of-mind, sizing or fit-related returns, the customer is responsible for return shipping costs.

We do not charge a restocking fee.

Contact Us

For return, refund, cancellation or order enquiries, please contact:

we.eat.vintage@gmail.com

Please ensure a return request has been submitted and approved before sending any item back.